Frequently Asked Questions
Why choose us?
We have over 20 years of transformer design experience, a strong R&D and engineering team familiar with IEC, IEEE/ANSI, CSA standards, offering stable quality, competitive cost performance, and fast technical response.
Can you provide customized solutions (OEM/ODM)?
Yes. We support OEM and ODM services, including customized voltage, capacity, structure, standards, and special application requirements.
What is the customization cycle for transformers?
7-15 working days for regular customized models, 15-25 working days for complex condition customization (e.g., explosion-proof, non-standard voltage), with expedited service available.
Do customized products comply with industry standards?
All customized products adhere to IEC/GB standards, and CE/UL certification is available upon request (subject to additional cost and lead time) to ensure full compliance.
What is the warranty period for customized transformers?
1-3 years warranty (extendable on demand), free replacement of defective parts within warranty. We provide remote video guidance for troubleshooting and lifelong technical support.
Can the transformers operate in harsh environments?
Yes, we offer customizable protection levels (up to IP65/IP54/IP55) and temperature-resistant materials, suitable for -40°C to 60°C extreme environments, meeting strict industrial needs.